Terms of service

1. About us

1.1 NA Europe Limited is a company registered in Great Britain under company number 17113046. Our registered office is at 378-380 Deansgate, Manchester, M3 4LY, United Kingdom. References in these terms and conditions of sale (Terms of Sale) to "we", "us" and "our" are to NA Europe Limited.

1.2 We sell high quality, affordable fragrances, including (but not limited to) perfumes and aftershaves, (Products) to consumers in the European Union. Orders can be placed via our website at [www.notedaromas.co.uk] (our site).

2. These Terms of Sale

2.1 Please read these Terms of Sale carefully and make sure you understand them before you place an order with us. These Terms of Sale:

(a) provide you with information about us and the legal terms and conditions which apply to sales of our Products;

(b) apply to purchases by consumers only; and

(c) are not intended to limit or restrict your statutory rights as a consumer under European Union law or the law of your country of residence. Where anything in these Terms of Sale conflicts with those mandatory rights, your statutory rights prevail.

2.2 These Terms of Sale refer to the following additional terms, which also apply to your use of our site including placing orders for Products:

(a) Our Privacy Policy (https://www.notedaromas.co.uk/pages/international-privacy-policy), which explains how we collect, use and store your personal data in accordance with the GDPR.

(b) Our Shipping Information (https://www.notedaromas.co.uk/pages/international-shipping-policy).

2.3 By placing an order with us, you agree to be bound by these Terms of Sale and any other document expressly referred to in them. If you do not agree to these Terms of Sale, you will not be able to place an order with us.

2.4 We may amend these Terms of Sale from time to time. The version of these Terms of Sale in force at the time you place an order shall apply and shall supersede all other terms and conditions we have previously used.

3. How to contact us

3.1 You can contact us by email at contact@notedaromas.co.uk. If you have placed an order with us, it will help us if you can tell us the order number when you contact us.

3.2 If we have to contact you, we will generally do so by email, using the contact details you have provided to us.

3.3 Legal proceedings and other documents in any legal action may be served in accordance with the rules of the relevant court.

4. About our Products

4.1 You can find everything you need to know about our Products on our site before you place an order with us for any Products.

4.2 Any images, illustrations, descriptions and statements on our site and in our other advertising materials are for illustrative purposes only, to give you an approximate idea of our Products. The Products we deliver to you may vary slightly from those images and descriptions and, in particular, the colours of Products may vary depending on the resolution of the screen on your device.

4.3 We may repackage our Products from time to time and the packaging of such Products may vary from that shown in any images on our site.

4.4 We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements. These changes will not affect the overall suitability of a Product.

4.5 We have the right to discontinue the sale of any Product at any time.

5. Orders

5.1 Our site is for the promotion and sale of our Products within the European Union. We accept orders from, and deliver to, addresses in the EU member states listed at checkout.

5.2 By placing an order for any Products via our site, you are making an offer to purchase those Product(s). After placing an order, you will receive an email (Order Confirmation) from us acknowledging that we have received your order. The Order Confirmation will set out your order number and a summary of your order. It is important to note that the Order Confirmation does not mean that your order has been accepted.

5.3 Our acceptance of your order will take place only when we email you expressly confirming that your order has been shipped (Dispatch Confirmation). At this point a contract will come into existence between you and us, which incorporates these Terms of Sale.

5.4 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. If we are unable to accept your order, we will inform you of this and will not charge you for the order. This might be because, for example, the Product is out of stock, we have identified an error in the price or description of the Product, or we have not been able to take payment from you.

5.5 You agree to provide up-to-date, complete and accurate information for all orders, including delivery information and account details, and to promptly update your account, payment details and contact information so that we can complete your orders and contact you as needed.

5.6 We are entitled to limit the sales of our Products to any person, household or geographic region, and to limit the quantity of Products purchased in any single order. We reserve the right to limit or reject orders which, in our opinion, appear to be placed by traders, dealers, resellers, distributors or otherwise for business purposes.

6. Pricing

6.1 The prices of our Products will be as displayed on our site from time to time, except in cases of obvious error. All prices are shown in euro (€).

6.2 We take all reasonable care to ensure that the prices of Products are correct. However, it is always possible that some of the Products we offer may be incorrectly priced. If we discover before dispatch of a Product that:

(a) the Product’s correct price at your order date is less than the price we stated, we will charge you the lower amount and refund the difference; or

(b) the Product’s correct price at your order date is higher than the price we stated, we will contact you to inform you of this error and give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process the order until we have your instructions. If we are unable to contact you within seven calendar days, we will treat the order as cancelled and notify you in writing.

6.3 Our prices are inclusive of VAT at the rate applicable in your EU country of delivery, but exclude delivery costs. If the rate of VAT changes between the date of your order and the date of the Dispatch Confirmation, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change takes effect.

6.4 Delivery costs will be added to the amount you have to pay and will be notified to you during the sale and checkout process before you place your order. If you spend over a certain amount, we may offer you free delivery.

6.5 We may change our prices from time to time. These changes will not affect the price of any order that you have already placed and we have accepted (except where the VAT rate has changed as per section 6.3).

7. Payment

7.1 We accept payment by most major credit and debit cards, PayPal, and the other payment methods shown at checkout (which may include "buy now, pay later" providers such as Klarna).

7.2 If you wish to pay using PayPal and you do not already have a PayPal account, you will be required to set one up with PayPal directly.

7.3 If you use a "buy now, pay later" provider (such as Klarna), you will enter into two separate contracts:

(a) one contract with us for the Products, formed when we send you a Dispatch Confirmation; and

(b) one contract with the payment provider, on their own terms and conditions. We have no control over your contract with the payment provider. Further information, including how they handle your personal data, can be found here: https://www.klarna.com/international/privacy-policy/ and https://www.clearpay.co.uk/en-GB/help/900006078786-Privacy-Policy

7.4 You must pay for the Product(s) in full (including all applicable delivery charges) before we can complete your order and dispatch the Product(s) to you.

7.5 We are not responsible for any card or banking charges issued as a result of processing your card or account.

8. Delivery

8.1 Any delivery dates that we provide to you are estimates only. Unless we agree otherwise with you, we will deliver the Products without undue delay and in any event no later than 30 days after the day the contract is formed.

8.2 If we miss the delivery deadline, you may ask us to deliver within an additional period appropriate to the circumstances. If we still fail to deliver within that additional period, you may cancel the order and we will refund all sums paid.

8.3 If no one is available at your address to take delivery and the Product cannot be posted through your letterbox, you will need to contact the postal or courier service to rearrange delivery or arrange collection.

8.4 Delivery is complete, and the Products become your responsibility, when the Products are delivered to the address you gave us and you (or a person nominated by you) take physical possession of them.

8.5 We will not be responsible for any delay or failure to supply the Products where this is caused by your failure to provide us with information we have asked for within a reasonable time, or where you provide incomplete or incorrect information.

9. Events outside our control

9.1 If our supply of your Product(s) is delayed by an event outside our control, we will contact you as soon as possible and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but you can contact us using the details in section 3.1 to end the contract and receive a full refund for any Products you have paid for but not received.

10. Conformity of Products (your legal guarantee)

10.1 If any of the Products you have purchased are faulty, damaged or not as described when you receive them, or if you receive incorrect Products, please contact us using the details in section 3.1.

10.2 We have a legal duty to supply Products that are in conformity with the contract. This includes supplying Products that match their description, are fit for their purpose and are of satisfactory quality.

10.3 Under EU law (in particular Directive (EU) 2019/771 on the sale of goods), you benefit from a legal guarantee of conformity of at least two years from delivery. If a Product is not in conformity, you are entitled to have it brought into conformity free of charge — normally by repair or replacement — and, where repair or replacement is impossible, disproportionate, or not carried out within a reasonable time, to a proportionate price reduction or to cancel the contract for a refund. The law of your country of residence may give you a longer period or additional remedies, which are not affected by these Terms of Sale.

10.4 These conformity rights are in addition to, and separate from, your right of withdrawal in section 11.

10.5 If you believe a Product is faulty, you should return it to us in accordance with section 11, unless we tell you otherwise. If we determine that the Product is not faulty, or that the fault is not our responsibility, we are entitled to return the Product to you without offering a repair, replacement or refund, and we may charge you the re-delivery costs.

11. Your right of withdrawal (changing your mind)

11.1 If you are a consumer in the European Union, you have a legal right to withdraw from the contract within 14 days, without giving any reason, under Directive 2011/83/EU on consumer rights. This is in addition to your conformity rights in section 10.

11.2 Withdrawal period. The 14-day period runs from the day on which you (or a third party nominated by you, other than the carrier) take physical possession of the Products. Where your order is split into several deliveries over different days, the period runs from the day you take possession of the last Product.

11.3 How to withdraw. To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the period expires by submitting your request via the Withdraw Contract link that can be found on our website.

11.4 Products you cannot withdraw from. By law, the right of withdrawal does not apply to certain Products, including:

(a) perfumes or aftershaves whose seal has been broken;

This does not affect your rights where a Product is faulty or not in conformity (see section 10).

11.5 Returning the Products. If you withdraw, you must send the Products back to us without undue delay and in any event within 14 days of telling us. Where a free gift was provided with the Product, this must be returned too (unless the Product is faulty, in which case you may keep the free gift). The free gift must be unused; if you fail to return it, we may deduct its retail value from your refund.

11.6 Cost of return. You bear the direct cost of returning the Products, unless we have agreed otherwise or the Product is faulty (in which case we will bear the cost and provide a pre-paid postage label). Please keep proof of postage.

11.7 Refunds. We will reimburse all payments received from you, including the cost of standard delivery (but not any extra cost arising from your choice of a more expensive delivery option), without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the Products back, or until you have supplied evidence of having sent them back, whichever is earliest. We will refund you using the same means of payment you used, and you will not incur any fees for the refund.

11.8 Diminished value. You are only liable for any diminished value of the Products resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning (in other words, the kind of handling that would be permitted in a shop). We are entitled to reduce your refund to reflect any such diminished value. For perfumes and aftershaves, you may sample one spray; if, in our reasonable opinion, more than one spray has been used, this may reduce the value of your refund. We are not responsible for any faults or damage caused by fair wear and tear, accident or misuse, and we may ask you for evidence that a fault was not caused by you.

11.9 Exchanges. As a matter of goodwill, where you return a Product to us we may, subject to availability, exchange it and aim to dispatch a replacement within 14 days of receiving your returned or faulty Product. We can normally only exchange Products once per order (unless faulty).

11.10 Bundles. If you purchase Products as part of a bundle, you must return the whole bundle to be eligible for a full refund. If you keep some Products from the bundle, those Products revert to their original price and any bundle saving is lost, which will be reflected in your refund. If one or more Products in a bundle are faulty, you do not need to return the whole bundle; we will refund the cost of the faulty Product at its bundle price.

12. Our right to reject

12.1 We may reject your order if:

(a) your payment method fails;

(b) you do not fit the eligibility requirements set out in section 5;

(c) due to an error with our systems, we are out of stock of the selected Product or the incorrect price has been displayed during checkout; or

(d) we believe that a discount code or voucher code has been misused.

12.2 If we reject your order, we will refund the price you paid (including taxes and delivery charges), but we may deduct a reasonable amount if you are at fault and we have incurred costs as a result.

13. Our liability to you

13.1 We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not responsible for any loss or damage that is:

(a) unforeseeable (it was not obvious it would happen and you did not tell us about it before we accepted your order);

(b) caused by an event outside our control, where we have taken the steps in section 9.1; or

(c) avoidable — something you could have avoided by taking reasonable action, including following our reasonable instructions.

13.2 Nothing in these Terms of Sale limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited or excluded under applicable law. Nothing in this section affects your statutory rights as a consumer, including your conformity rights in section 10.

14. Your personal data

14.1 We process your personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and our Privacy Policy (https://www.notedaromas.co.uk/pages/international-privacy-policy), which explains how we collect, use and store your personal data and your rights in relation to it.

15. Other important terms

15.1 We may transfer our rights and obligations under our contract with you to another organisation. We will tell you in writing if this happens and will ensure that the transfer does not affect your rights under the contract. You may only transfer your contract to someone else if we agree in writing.

15.2 This contract is between you and us. Nobody else can enforce it.

15.3 Each of the sections of these Terms of Sale operates separately. If any court or authority decides that any section is unlawful, the rest will continue to apply.

15.4 If we do not immediately insist that you do anything you are required to do under these Terms of Sale, or delay in taking steps against you, that will not mean we have waived our rights or that you do not have to do those things.

16. Complaints and dispute resolution

You have several options for resolving disputes with us.

16.1 If you have a complaint or would like to provide feedback, please contact us by email at [contact@notedaromas.eu] and we will do our best to resolve any problems you have.

16.2 If we cannot resolve your complaint, you may be entitled to refer the dispute to an Alternative Dispute Resolution (ADR) body in your country of residence. You can find the relevant ADR entity through the consumer authority in your country.

16.3 These Terms of Sale are governed by the laws of Ireland. However, as a consumer you also benefit from any mandatory provisions of the law of the country in which you are resident, and nothing in these Terms of Sale affects your right to rely on those mandatory provisions. You may bring proceedings in respect of these Terms of Sale in the courts of Ireland or in the courts of your country of residence.

Last updated: 1st July 2026