Shipping policy

 

Shipping

How long before orders are dispatched?

Order today and we will aim to dispatch your order within 5 working days from our UK warehouse (working days Mon-Fri). During busy periods, there may be longer processing times. Expect delays during our Black Friday Sale

Please check the shipping address provided. If you provide an incomplete or incorrect address this will cause delays with your order.

How long does it take to deliver an order?

Please note that due to higher-than-usual order volumes during our sales period, there may be a small delay in processing orders. Rest assured, our team is working hard to get your order dispatched as quickly as possible.

You should expect to receive your parcel within 2-4 working days from dispatch (excluding bank holidays). For Northern Ireland and Highlands and Islands this could be 1 -2 days longer.  

For DPD Express please allow 1-2 working days. (Working days are Monday-Friday)

Tracked 24 and Evri does not mean that it will arrive within 24 hours, this is just the name that Royal Mail and Evri calls their service. It is estimated to take a couple of working days from dispatch.

Tracked 48 does not mean that it will arrive within 48 hours, this is just the name that Royal Mail calls their service. It is estimated to take a few working days from dispatch.

There are sometimes delays with orders with couriers that are out of our control, so please contact us with any issues.

Where is my order? 

Please check your tracking link that was emailed at the time of dispatch (remember to check if the email is in your junk/spam folder).

 

Free Shipping*

The free shipping offer is only available to customers in the United Kingdom.

If you need your order in a hurry, we recommend selecting the express shipping option.