1. About us 

1.1 Noted Aromas Ltd is a company registered in England and Wales under company number 11481284. Our registered office is at 378-380 Deansgate, Manchester, England, M3 4LY. Our VAT number is 312085245. References in these terms and conditions of sale (Terms of Sale) to “we”, “us” and “our” are to Noted Aromas Ltd.

1.2 Our business is hosted on Shopify, which provides us with an online e-commerce platform so that we can sell our high quality, affordable fragrances, including (but not limited to) perfumes, aftershaves, body lotions, shower gels, reed diffusers and candles (Products) to you. Orders can be placed via our website at www.notedaromas.co.uk (our site).

2. These Terms of Sale

2.1 Please read these Terms of Sale carefully and make sure you understand them before you place an order with us. These Terms of Sale: 

(a)     provide you with information about us and the legal terms and conditions   which apply to sales of our Products;
(b)    apply to purchases by consumers only; and
(c)    are not intended to limit or restrict your statutory rights as a consumer. 

2.2 These Terms of Sale refer to the following additional terms, which also apply to your use of our site including placing orders for Products:

(a)    Our Privacy Policy (www.notedaromas.co.uk/policies/privacy-policy), which  explains how we collect, use and store your personal data.
(b)    Our Terms of Use (https://www.notedaromas.co.uk/policies/terms-of-        service) which sets out how our site should be used.
(c)    Our Shipping Information                            (https://www.notedaromas.co.uk/policies/shipping-policy) which sets out how we ship and deliver Products.
(d)    Our Returns Information (https://www.notedaromas.co.uk/policies/refund-policy) which sets out when and how we accept returns.

2.3 By placing an order with us, you agree to be bound by these Terms of Sale and any other document expressly referred to in them. If you do not agree to these Terms of Sale, you will not be able to place an order with us.

2.4 We may amend these Terms of Sale from time to time. The version of these Terms of Sale in force at the time you place an order shall apply and shall supersede all other terms and conditions we have previously used. 

3. How to contact us

3.1 You can contact us by email at contact@notedaromas.co.uk. If you have placed an order with us, it will help us if you can tell us the order number when you contact us.

3.2 If we have to contact you, we will generally do so by email, using the contact details you have provided to us. 

3.3 Legal proceedings and other documents in any legal action may be served in accordance with the rules of the relevant court. 

4. About our Products

4.1 You can find everything you need to know about our Products on our site before you place an order with us for any Products. 

4.2 Any images, illustrations, descriptions and statements on our site and in our other advertising materials are for illustrative purposes only, to give you an approximate idea of our Products. The Products we deliver to you may vary slightly from those images and descriptions and, in particular, the colours of Products may vary depending on the resolution of the screen on your device.

4.3 We may repackage our Products from time to time and the packaging of such Products may vary from that shown in any images on our site.

4.4 We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements. These changes will not affect the overall suitability of a Product.

4.5 We have the right to discontinue the sale of any Product at any time.

5. Orders

5.1 Our site is for the promotion and sale of our Products in the United Kingdom. Unfortunately, we do not accept orders from or deliver to addresses outside of the United Kingdom. 

5.2 By placing an order for any Products via our site, you are making an offer to purchase those Product(s) After placing an order, you will receive an email (Order Confirmation) from us acknowledging that we have received your order. The Order Confirmation will set out your order number and a summary of your order.

It is important to note that the Order Confirmation does not mean that your order has been accepted.

5.3 Our acceptance of your order will take place only when we email you expressly confirming that your order has been shipped (Dispatch Confirmation). At this point a contract will come into existence between you and us, which incorporates these Terms of Sale.

5.4 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. If we are unable to accept your order, we will inform you of this and will not charge you for the order. This might be because, for example, the Product is out of stock, we have identified an error in the price or description of the Product or we have not been able to take payment from you.

5.5 You agree to provide up-to-date, complete and accurate information for all orders, including delivery information and account details. Please take time to ensure that your order details are correct. You agree to promptly update your account, payment details and contact information so that we can complete your orders and contact you as needed.

5.6 We are entitled to limit the sales of our Products to any person, household or geographic region. We may also limit the quantity of Products purchased by any person or household in any single order. These restrictions may apply to orders placed by or under the same customer account, the same payment card and/or orders which use the same billing and/or shipping address. We reserve the right to limit or reject orders which, in our opinion, appear to be placed by traders, dealers, resellers, distributors or otherwise for business purposes.

6. Pricing

6.1 The prices of our Products will be as displayed on our site from time to time, except in cases of obvious error. All prices are shown in pounds sterling. 

6.2 We take all reasonable care to ensure that the prices of Products are correct at the time when the information was entered onto the system. However, it is always possible that despite our best efforts, some of the Products we offer to sell may be incorrectly priced. If we discover before dispatch of a Product that:

(a)    the Product's correct price at your order date is less than the price we stated when you placed your order, we will charge you the lower amount and refund to you the difference between the amount paid by you and the correct price of the Product; or 
(b)    the Product's correct price at your order date is higher than the price we stated when you placed your order, we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process the order until we have your instructions. If we are unable to contact you or do not hear from you within seven calendar days using the personal information you have provided to us, we will treat the order as cancelled and notify you in writing.

6.3 Our prices are inclusive of VAT but exclude delivery costs. If the rate of VAT changes between the date of your order and the date of the Dispatch Confirmation, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

6.4 Delivery costs will be added to the amount you have to pay for the Product(s) and will be notified to you during the sale and checkout process. If you spend over a certain amount, we may offer you free delivery. To check our delivery and shipping policy, click here (https://www.notedaromas.co.uk/policies/shipping-policy).  

6.5 We may change our prices from time to time. These changes will not affect the price of any Order that you have already placed and we have accepted (except where the VAT has changed as per section 6.3).

7. Payment 

7.1 We accept payment by most major credit and debit cards, PayPal, Clearpay or Klarna. 

7.2 If you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. 

7.3 If you are using Clearpay or Klarna as a payment method, you will enter into two separate contracts:

(a)    one contract will be with us for the purpose of the Products and that contract will be formed when we send you a Dispatch Confirmation; and
(b)    one contract will be with the payment provider (Clearpay or Klarna) which will be on their own terms and conditions for their respective payment services. We have no control over your contract with the respective payment provider.

Further information for these providers, including how they handle your personal data, can be found here: (https://www.clearpay.co.uk/en-GB/help/900006078786-Privacy-Policy) and (https://www.klarna.com/uk/privacy/). 

7.4 You must pay for the Product(s) in full (including all applicable delivery charges) before we can complete your order and dispatch the Product(s) to you.  

7.5 You will own your Product(s) once we have received payment in full, including delivery charges.

7.6 We are not responsible or any card or banking charges which are issued as a result of processing your card or account.

8. Delivery

8.1 Any delivery dates that we provide to you will be estimates only.

8.2 If no one is available at your address to take delivery and the Product cannot be posted through your letterbox, you will need to contact the postal or courier service to rearrange delivery or arrange collection of the Product, in accordance with their instructions.

8.3 Delivery of your order will be complete when the Products are delivered to the address you gave us and the Products will be your responsibility from that time.

8.4 We may need certain information from you so that we can supply the Products to you, for example, information about delivery. We will not be responsible for any delay or failure to supply the Products or any part of them if the delay is caused by your failure to provide us with the information we need within a reasonable time of us asking for it, or if you provide us with incomplete or incorrect information.

9. Events outside our control

9.1 If our supply of your Product(s) is delayed by an event outside of our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but you can contact us using the details set out in section 3.1 to end the contract and receive a full refund for any Products you have paid for, but not received.

10. Faulty Products

10.1 If any of the Products you have purchased are faulty or damaged when you receive them, or if you receive incorrect Products, please contact us within 30 calendar days of receiving the Products using the details set out in section 3.1 above.

10.2 We honour our legal duty to provide you with Products that are as described to you on our site and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. Further information can be found on the Citizens Advice website or by contacting your local Trading Standards Office.

10.3 The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:

(a)    Up to 30 calendar days: if your Product(s) are faulty, then you can get a refund.
(b)    Up to six months: if your Product(s) can't be repaired or replaced, then you're entitled to a full refund, in most cases.
(c)    Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.

10.4 If you believe that your Product is faulty, you should return the Product to us in accordance with section 11 below, unless we tell you otherwise.

10.5 If we determine that the Product is not faulty or that the fault is not our responsibility (see section 11 below), we are entitled to return the Product to you without offering a repair, replacement or refund. 

11. Your rights to cancel

11.1 If you are a consumer residing within the United Kingdom and you have placed an order via our site, you have a legal right to change your mind and you may receive a refund for what you paid for that order (including certain delivery costs). This is subject to some conditions, as set out below.

	If you cancel within the statutory cooling off period	If you cancel after the statutory cooling off period	If your Product is faulty
The deadline for changing your mind.	If you wish to change your mind, you must let us know within 14 days of the date of delivery (the cooling off period). If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.	If you wish to cancel an order after the cooling off period, you must let us know within 30 days of the date of delivery.	You can return a faulty Product up to six years from date of purchase. See section 10.3 for further details.
When you cannot change your mind	You cannot change your mind about an order for shower gels or body lotions as, due to the nature of these products, these cannot be returned due to health protection and hygiene reasons. You cannot change your mind about an order for reed diffusers*, gift sets and advent calendars which have been opened or used and also 5ml sample bottles (unless faulty). We are also unable to accept returns of any free items received as part of a promotion on their own. Also, if we included a free item in your original order as part of a promotion, and you choose to return all or part of that order, which means that you would no longer be eligible for the free item, you will also need to return the free item [unless the Product is faulty, in which case you can retain the free gift]. The free item must be unused. If you fail to return the free item, we will deduct the full retail value of the free item from your refund. *please retain the closure cap for any reed diffusers as we will not be able to accept a return without this.
How to let us know	To let us know you want to change your mind, contact us using the contact details at section 3.1 and including the details set out below or via the contact form on our Contact Us (https://www.notedaromas.co.uk/pages/contact) page: I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods* Order number Order date Customer name Customer address Date of request
You have to return the Product(s) to us	You have to return the Product(s) to us (and any free gifts provided with it [unless the Product is faulty, in which case you can retain the free gift]) within 14 days of your telling us that you have changed your mind or that the Product is faulty (as applicable).
Who pays for the return cost	Returns are at your cost. You should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we will not be able to refund you.		Returns are at our cost (and we will provide you with a pre-paid postage label) but if we determine that the Product is not faulty or that the fault is not our responsibility (see section 10.5), we may charge you for the re-delivery costs.
We only refund standard delivery costs	We will only refund standard delivery costs, for example, we don't refund you any extra if you have paid for express delivery or delivery at a particular time.
We reduce your refund if you have used or damaged a Product	Where you have placed an order for a perfume or aftershave, we understand that you may sample one spray before deciding to return this. If, in our opinion, you have used more than one spray, we will be unable to accept the return. All other Products must be unused to be eligible for a return and should be returned in their original packaging and in the same condition as you received them. You should only handle your order whilst in your possession in a way which would be permitted in a shop. We are entitled to reduce the value of your refund to reflect any reduction in the value of your order which has been caused by you whilst in your possession (for example, if you have scratched, chipped, marked or otherwise damaged the Products or damaged the packaging). In some cases, no refund may be payable due to the way you have handled your order. We are not responsible for any faults or damage to a Product that happens due to fair wear and tear, an accident or misuse of the Product. We may ask you for evidence that a fault has not been caused by you.
When and how we will refund you	If you tell us you've changed your mind about an order that hasn't been dispatched, we shall refund you as soon as possible. If you're sending the Product(s) back to us (and are entitled to a refund in the case of a faulty Product), we shall refund you as soon as possible after receiving it and in any event within 14 days. We don't charge a fee for the refund. We will refund you by the method you used for payment.
When you can exchange a Product	Where you return the Product to us, we can exchange the Product (subject to availability) and we shall aim to dispatch you a replacement Product within 14 days of receipt of your returned Product or the faulty Product (as applicable). We can only exchange Products once per order (unless faulty).
When you purchase a bundle	If you purchase Products as part of a bundle, you must return the whole bundle to be eligible for a full refund. If you return select Products from the bundle, the Products that you decide to keep will revert to their original price point and any savings made by purchasing such Products as part of a bundle will be lost. This will be reflected in any refund that you receive. Alternatively, we can offer to exchange any Product which was bought as part of a bundle. If you purchase Products as part of a bundle and one or more of the Products are faulty, you are not required to return the whole bundle. If you are entitled to a refund, we will refund you the cost of the Product as it would be as part of the bundle (rather than the original price point).

12. Our right to reject

12.1 We may reject your order if:

(a)    your payment method fails;
(b)    you do not fit the eligibility requirements set out in section 5; 
(c)    due to an error with our systems, we are out of stock of the selected Product or the incorrect price has been displayed during the checkout process; or
(d)    we believe that a discount code or a voucher code has been misused.

12.2 If we reject your order, we will refund the price you paid for your order (including taxes and delivery charges) but we shall be entitled to deduct a reasonable amount if you are at fault and we have incurred costs as a result of this.

13. Our liability to you

13.1 We are not responsible for any loss or damage you suffer caused by us breaking this contract if the loss or damage is:

(a)    Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
(b)    Caused by an event outside our control. As long as we have taken the steps set out in section 9.1 above.
(c)    Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions.

14. Your personal data

14.1 We use your personal data in accordance with our Privacy Policy (www.notedaromas.co.uk/policies/privacy-policy). 

15. Other important terms

15.1 We may transfer our rights and obligations under our contract with you, so that a different organisation is responsible for supplying your order. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You can only transfer your contract with us to someone else if we agree to this in writing.

15.2 This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

15.3 Each of the sections of these Terms of Sale operates separately. If any court or other authority decides that some of these Terms of Sale are unlawful, the rest of the Terms will continue to apply.

15.4 We might not immediately chase you for not doing something or for doing something you're not allowed to, but that doesn't mean we can't do it later.

16. Complaints and disputes

You have several options for resolving disputes with us.

16.1 If you have a complaint or would like to provide feedback, please contact us by email at contact@notedaromas.co.uk and we will do our best to resolve any problems you have.

16.2 These Terms of Sale are governed by English law and wherever you live, you can bring claims against us in the English courts. If you live in Scotland, Wales or Northern Ireland and we deliver products to you there, you can also bring claims against us in the courts of that country.

Last updated: 30th June 2026